Provided digital transformation consulting, including business problem diagnostics, digital transformation strategy, and solution implementation for leading banks and retailer stores in Taiwan
Led the digital fiduciary services transformation for a major bank, conducting market research, ideation workshops, and successfully launching an MVP for market validation.
Built a new employee app for a leading retail company , optimizing user journey and automating workflows, resulting in an 80% increase in employee satisfaction.
Developed and implemented an internal client management system at KPMG, analyzing 120+ client surveys to identify market needs across audit, financial, and consulting services, projected to drive $1.5 million in annual revenue by the end of 2023.